Our Services

Research & Evaluation

We design and implement innovative, robust and evidence-driven evaluations. We work with our clients to propose the most efficient and effective methodological options that maximise outcomes and to achieve stated objectives.

We consult widely and meaningfully with a range of stakeholders. We look for distinct rather than dominant voices to provide you with a nuanced perspective. Importantly, our research and evaluation design and data collection processes are purposeful.

We are specialised in the following areas:


  • Literature Review
  • Best Practice review and benchmarking
  • Scoping studies
  • Qualitative and quantitative

User Experience

Consumer/Stakeholder insights and perceptions

Program and Service Evaluation

  • Formative
  • Summative
  • Process
  • Meta


  • Compliance
  • Audit

Efficiency & Economy

  • Lapsing programs
  • ROI / SROI
  • Cost Benefit Analysis and Effectiveness
  • Leadership ROI



  • Qualitative and Quantitative
  • Human Centred Design
  • Participatory (Co-design)
  • Action Research



Strategy & Policy Development

Effective strategy and policy needs to contribute to a broader understanding of how people view the world. It also needs to be informed by robust evidence. That’s where we come in.

We will work with you to clarify the purpose, issues and outcomes you aim to achieve. We utilise a range of verified and dynamic methodologies to explore the principles and practices required to achieve change. When we develop products, we work to understand and respond to the needs of the intended audience.

We can work collaboratively with you to design and develop effective policy strategies, resources, such as conceptual models, toolkits, and frameworks, or strategic reviews and plans.



  • Theory U
  • Appreciative Inquiry
  • Balanced Scorecard
  • Vision Engineering



Facilitation and Engagement

We are skilled facilitators and use a range of innovative processes to allow every voice to be heard.

Our methods of facilitation cater for the most rich and complex environments, ensuring maximum buy-in and participation from all parties and viewpoints.

We draw out the collective knowledge in the room using collaborative and outcome focused approaches.

We work in close consultation with you to ensure the design of our work creates opportunities for innovation involving all stakeholders and internal systems.


Our Facilitation Services Include:

  • Community Engagement
  • Stakeholder Engagement and Mapping
  • Workshops
  • Focus Groups
  • Decision making
  • Planning
  • Conflict resolution
  • Storytelling
  • Reflection
  • Team building



  • Co-creation sessions
  • Lego Serious Play
  • Deep Democracy
  • Storytelling