Synergistiq’s Privacy Policy


At Synergistiq (we, us, our), we recognise the trust and confidence our stakeholders and clients place in us. We are committed to providing quality services and ensuring any information you provide to us is managed suitably and in line with relevant legislation.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner at

What is personal information and how do we collect it?

Personal Information is information or an opinion that identifies an individual. The type of Personal Information we collect will vary depending on why you are engaging with us and the nature of the research or evaluation project or service we are delivering. Examples can include:

  • your name (though in the case you are engaging with us as part of an evaluation or research project you may be able to remain anonymous, as per your participant information and consent form)
  • your contact details (such as your address, email address, telephone number etc)
  • your age, gender, and sexuality
  • your company, school or educational service name (if applicable)
  • health information collected incidentally in response to interview or survey questions (such as mental health information, disability information and domestic violence information
  • education information
  • your IP address
  • details of previous school council training you have attended with us (if engagement is related to school council training)
  • information you provide to us through interviews, focus group or surveys
  • Information you provide to third parties who have engaged us to provide services on their behalf (for example evaluation or reporting services).

This Personal Information is obtained in many ways including when you complete a Participant Information and Consent form as part of a project, through interview, emails or telephone calls, when you book or sign up for a School Council Training or other event and from our website. In a specific project, we may receive personal information about you from the commissioning agent, e.g. a government department.

When this is the case, this data has been released under strict conditions in line with the Privacy Act, this Privacy Policy and the Privacy Policy of the partnering agency.

Why do we collect personal information?

We generally use and disclose your personal information for the purpose for which it is collected, including:

  • in line with the details provided to you in the participant information and consent form, when you provided consent and elected to participate in a research or evaluation project
  • to send you communications, respond to your enquiries or to provide information requested by you
  • to deliver services to you which you have requested, such as school council training
  • to comply with our legal obligations, handle any disputes, queries or complaints, investigate or detect crime, fraud or anti-social behaviour and enforce our agreements with third parties
  • to carry out other functions with your specific consent.
    When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sharing your personal information with others

In general, for any personal information collected in relation to a particular project, only the specific research team can access that information. The details of if, and how, any personal information may be shared with others, including the entity commissioning the research or evaluation, will be explained to you when you provide consent for information to be gathered.

Your personal information is not stored for the purposes of marketing or sales.

Your personal information may also be disclosed to regulatory or investigative bodies, government or law enforcement agencies or as otherwise required or permitted by law. In such circumstances we are not under an obligation to try and restrict disclosure of your personal information.

We may also disclose your personal information if:

  • you have consented to the disclosure
  • where we believe disclosure is necessary to prevent injury to life or health
  • as otherwise required by law.

Security of your personal information

Any data we gather is stored securely on servers in Australia. Any interviews or focus group which you have consented to have recorded may be transcribed using software which temporarily houses data in other countries, including the United States of America or Canada.

For most research and evaluation projects, your data is deleted after a period of seven years. While we endeavour to ensure your personal information is protected, we cannot guarantee the security of personal information you disclose to us. Where required to do so, we will notify you promptly in the event of any breach of your personal information.

Access and correction

You have certain rights to access personal information we hold about you, as well as to withdraw any consent or object to any use of your personal information.

We may take reasonable steps to verify your identity before granting access to or correcting your personal information.

Where we no longer require your personal information for the purposes specified in this Privacy Policy, we will take steps to destroy the information or ensure that it is de-identified unless we are required by law to retain the information.

Privacy enquiries or concerns

If you have an enquiry or concern about our privacy practices, you can contact us on the details below. You should include enough information to allow us to identify you and understand your enquiry or concern. All privacy enquiries and concerns will be reviewed, investigated (if required) and responded to within a reasonable timeframe.

The Directors
552 Victoria St, North Melbourne VIC 3051
+61 3 9946 6800
[email protected]

If you are not satisfied with the response you received from us, you can contact the Federal Privacy Commissioner by phoning 1300 363 992 or writing to:

Director of Complaints
Office of the Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 2001

Updates to this Privacy Policy

This Privacy Policy is effective from April 2023. We reserve the right to update this Privacy Policy at any time without notice and will publish any updated version of our Privacy Policy on our website. You should ensure you are aware of our current Privacy Policy by checking our website regularly.

Related policies

Other policies which interact with this policy include the IT Policy and Document Storage and Management Policy.